Refund Policy

At socialexa.org, we are committed to your satisfaction with our fitness programs and services. This Refund Policy outlines the terms and conditions under which refunds are granted for purchases made through our website. Please read this policy carefully before making a purchase.

1. General Refund Policy

We offer refunds on eligible products and services within specified timeframes, subject to the terms outlined in this policy. Our goal is to ensure you are satisfied with your purchase while maintaining fair business practices.

2. Digital Products and Programs

2.1 Eligibility for Refunds

Digital products, including workout programs, guides, eBooks, and video courses, are eligible for refunds under the following conditions:

• Refund request is made within 14 days of purchase
• Less than 20% of the content has been accessed or downloaded
• No previous refunds have been requested for the same or similar products
• Product has technical issues that cannot be resolved by our support team
• Product was purchased in error (duplicate purchase)

2.2 Non-Refundable Digital Products

The following digital products are NOT eligible for refunds:

• Products that have been fully accessed, downloaded, or consumed
• Products purchased more than 14 days ago
• Products obtained through promotional offers or discounts exceeding 50%
• Customized or personalized programs created specifically for you
• Products marked as "non-refundable" at time of purchase

3. Subscription Services

3.1 Monthly Subscriptions

For monthly subscription services:

• You may cancel at any time before your next billing date
• Cancellation takes effect at the end of the current billing period
• No refunds are provided for partial months of service
• You retain access to services until the end of the paid period
• Refunds may be granted within 7 days of initial subscription purchase if less than 20% of content has been accessed

3.2 Annual Subscriptions

For annual subscription services:

• Refund requests must be made within 30 days of purchase
• Refunds are prorated based on unused months of service
• A processing fee of 10% may be deducted from refunded amount
• After 30 days, subscriptions may be cancelled but no refund will be issued
• Access to materials ceases immediately upon refund processing

3.3 Subscription Cancellation Process

To cancel a subscription:

• Log into your account and navigate to subscription settings
• Click "Cancel Subscription" and follow the prompts
• Alternatively, email [email protected] with your cancellation request
• You will receive confirmation of cancellation via email

4. Physical Products

4.1 Returns and Refunds

If we offer physical products (such as fitness equipment, books, or merchandise):

• Items must be returned within 30 days of receipt
• Items must be unused, in original packaging, and in resalable condition
• Customer is responsible for return shipping costs unless item is defective
• Refund will be issued within 7-14 business days after receiving returned item
• Original shipping charges are non-refundable

4.2 Defective or Damaged Products

If you receive a defective or damaged physical product:

• Contact us within 7 days of receipt with photos of the damage
• We will provide a prepaid return label for defective items
• Replacement or full refund (including shipping) will be provided
• No restocking fees apply to defective merchandise

5. Consulting and Coaching Services

5.1 One-Time Sessions

For individual consulting or coaching sessions:

• Cancellations made 48 hours before scheduled session receive full refund
• Cancellations made 24-48 hours before session receive 50% refund
• Cancellations made less than 24 hours before session are non-refundable
• No-shows without prior notice are non-refundable
• Sessions may be rescheduled once without penalty if done 48 hours in advance

5.2 Coaching Packages

For multi-session coaching packages:

• Refund requests must be made before the second session is completed
• Refunds are calculated based on completed sessions at standard pricing
• Package discounts are forfeited upon refund request
• Unused sessions are refunded at prorated amounts minus 15% administrative fee

6. Promotional Offers and Discounts

Special conditions apply to purchases made with promotional offers:

• Products purchased at 50% or greater discount may have modified refund terms
• Free bonus items or gifts must be returned with refunded products
• Bundle purchases are refunded based on individual item values, not bundle price
• Limited-time offers may include specific refund terms stated at purchase
• Promotional codes or credits used in purchase will not be reissued upon refund

7. Refund Request Process

7.1 Required Information

All refund requests must include:

• Full name and email address associated with purchase
• Order number or transaction ID
• Date of purchase
• Product or service name
• Detailed reason for refund request
• Any supporting documentation (screenshots, error messages, etc.)

8. Refund Processing

8.1 Timeline

Once a refund is approved:

• Processing begins within 2 business days of approval
• Refund is issued to original payment method within 7-14 business days
• Bank processing may take additional 3-5 business days
• You will receive email confirmation when refund is processed

8.2 Refund Methods

Refunds are processed as follows:

• Credit/Debit Cards: Refunded to original card used for purchase
• PayPal: Refunded to PayPal account used for purchase
• Other Payment Methods: Refunded via same method or alternative as agreed
• Store Credit: May be offered as alternative in certain circumstances

8.3 Partial Refunds

Partial refunds may be granted in the following situations:

• Subscription services cancelled mid-cycle (prorated)
• Coaching packages with some sessions completed
• Bundle purchases where only some items are returned
• Products received in less than perfect condition but still usable
• Discretionary circumstances evaluated on case-by-case basis

9. Non-Refundable Fees

The following fees are non-refundable under any circumstances:

• Payment processing fees (typically 2.9% + $0.30 per transaction)
• Original shipping and handling charges (unless product is defective)
• Administrative fees for services rendered
• Third-party service fees (hosting, delivery, etc.)
• Setup or customization fees for personalized services

10. Exceptions and Special Circumstances

10.1 Medical or Emergency Situations

We understand that unforeseen circumstances arise. If you cannot use our services due to serious medical issues or emergencies:

• Contact us immediately to discuss your situation
• Provide documentation of medical condition or emergency if requested
• We may offer extended access, service pause, or prorated refund
• Each case is evaluated individually with compassion

10.2 Technical Issues

If technical problems prevent you from accessing purchased content:

• Contact our support team immediately
• Allow us reasonable opportunity to resolve technical issues
• If issues cannot be resolved within 5 business days, full refund will be provided
• Provide detailed description and screenshots of technical problems

11. Refund Policy for Free Trials

For services offering free trial periods:

• Cancel anytime during trial period to avoid charges
• Cancellation must be completed before trial end date
• If charged due to failed cancellation, refund available if requested within 48 hours
• Only one free trial per customer per service
• Free trial requires valid payment method but won't be charged if cancelled in time

12. Chargebacks and Disputes

If you initiate a chargeback:

• Your account and access to services may be immediately suspended
• We will provide evidence to your financial institution of service delivery
• If chargeback is found in our favor, you may be liable for chargeback fees
• Future purchases from your account may be restricted

13. Refund Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email to registered users. Continued use of our services after changes constitutes acceptance of the modified policy.

14. Satisfaction Guarantee

While we maintain specific refund terms, we stand behind the quality of our products and services. If you're not satisfied with your purchase and don't meet standard refund criteria, please contact us. We'll work with you to find a satisfactory solution, which may include:

• Alternative products or services better suited to your needs
• Additional support or resources
• Extended access periods
• Store credit for future purchases
• Discretionary refund on case-by-case basis

15. Contact Us About Refunds

16. Governing Law

This Refund Policy is governed by the laws of Poland. Any disputes arising from refund requests or this policy shall be subject to the exclusive jurisdiction of the courts of Poland.

By making a purchase on socialexa.org, you acknowledge that you have read, understood, and agree to this Refund Policy.